LOAN APPLICATIONS AND THEIR PROCESSING
LOAN APPRISAL AND TERMS & CONDITIONS
DISBURSEMENT OF LOANS & CHANGE IN TERMS & CONDITIONS
The Company has designated Mr. Deepak Raval, Company Secretary as Nodal Officer for receiving and resolving complaints from customers.
The contact details of Nodal Officer are:
Mr. Deepak Raval,
301, Atlantis Heritage,
Dr. Vikram Sarabhai Marg,
The customers having grievance/ complaint about our services/ product may inform in writing to Nodal Officer for immediate resolution of the same. Nodal Officer will provide the highlights of the complaints received and redressed to the Board of Directors for their review and compliance at each subsequent meeting.
In case customers are not satisfied with the resolution provided by the company, they may further
Regional Director –
Reserve Bank of India,
Dept. of Non-
1st Floor, Near Gandhi brige,
INTEREST RATES REGULATION
The Company has laid down appropriate internal principles and procedure in determining interest rates, processing fees and other charges. The Company has adopted an interest rate model taking into account relevant factors such as, cost of funds, margin and risk premium, etc. and determines the rate of interest to be charged for loans and advances. The rate of interest and the approach for gradations of risk and rationale for charging different rate of interest to different categories of customers shall be communicated explicitly in the sanction letter.